Last updated: January 2025
1. Introduction
FINE AUSTRALIAN HOMES PTY LTD ("we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website or engage our structural engineering services.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: Your name, company name, email address, phone number, and postal address when you submit our contact form or communicate with us.
- Project information: Details about your construction or engineering project, including location, scope, timeline, and technical requirements.
- Website usage data: IP address, browser type, pages visited, and referral URLs collected automatically through cookies and analytics tools.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide structural engineering quotes and consultations.
- Deliver, manage, and improve our engineering services and project delivery.
- Communicate with you about project updates, technical documentation, and service changes.
- Comply with our legal and regulatory obligations under Australian building and engineering standards.
- Analyse website usage to improve user experience and optimise our online presence.
4. Information Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Our engineering team members and contractors who require access to deliver services.
- Regulatory authorities, local councils, or certification bodies where required by law or for project compliance.
- IT service providers who host our website or manage our communications infrastructure, under appropriate confidentiality agreements.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure. These measures include secure data storage, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Cookies
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.
7. Your Rights
Under the Privacy Act, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or outdated personal information.
- Request that we stop using or disclose your personal information for direct marketing.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
